Frequently asked questions
Do I need special hardware?
No. Employees can use a desk phone, a phone app on their computer or mobile, or simply have calls forwarded to their existing mobile number.
Can I keep my existing number?
In most regions, yes. Contact us after you sign up and we will guide you through moving your number across.
How long does setup take?
Most businesses are live within an hour of paying: activate your account, add your hours, menu and people, then press Go Live.
Can I change plans later?
Yes. Upgrade or downgrade from your billing page at any time. Your settings and messages are kept.
Which languages are supported?
Each plan includes a number of languages for your phone menu. Callers can switch language during the call, and you choose the voice for each.
How do employees get their voicemail?
From their own phone, from the phone menu, or from a personal online page we email them. New-message alerts are included.
How does billing work?
Plans are billed monthly (or annually where offered) through Stripe. You can update your card, download invoices and cancel from your billing page.
What if I need help?
Our support team is available by email and phone during business hours, and every page in the online portal explains the setting in plain language.
Still have a question? Contact us.